Refund Policy

This Refund Policy outlines the terms and conditions under which Siddhii Jobs (“we”, “us” or “our”) will issue refunds for paid subscription plans and services offered through our Platform at siddhiijobs.in.

By purchasing any paid subscription plan on Siddhii Jobs, you acknowledge that you have read, understood and agree to this Refund Policy. This policy is in addition to our Terms & Conditions and Privacy Policy.

For any refund-related queries, please contact us at sales@siddhiijobs.in with the subject line “Refund Request”.

Siddhii Jobs offers the following subscription plans for companies and employers:

• Free Plan: ₹0/month — Basic features including 2 job posts and 3 CV downloads. No charge, no refund applicable.
• Basic Plan: ₹1,999/month — Enhanced features with 10 job posts and 10 CV downloads.
• Premium Plan: ₹4,999/month — Advanced tools with 50 job posts, 50 CV downloads, analytics access and priority support.
• Enterprise Plan: ₹14,999/month — Complete solution with unlimited job posts, CV downloads, custom branding and dedicated support.

All paid plans are billed monthly in Indian Rupees (₹). Prices are subject to change with prior notice; existing subscriptions will continue at the agreed rate until renewal.

We offer refunds under the following specific circumstances:

• 7-Day Money-Back Guarantee: If you are not satisfied with a paid subscription, you may request a full refund within 7 days of purchase, provided you have not used more than 20% of your plan's allotted quota (job posts, CV downloads, featured jobs).
• Service Disruption: If the Platform experiences an unplanned outage exceeding 24 continuous hours that prevents you from using paid features, you may request a pro-rated refund for the affected period.
• Duplicate Charge: If you are accidentally charged twice for the same subscription period, the duplicate charge will be refunded in full.
• Unauthorized Charge: If you believe a charge was made without your authorization, please report it within 14 days for investigation and potential refund.

Refund requests must be made in writing via email to sales@siddhiijobs.in and include your registered email, transaction ID and reason for the request.

The following are explicitly non-refundable:

• Subscriptions for which more than 7 days have passed since purchase.
• Subscriptions where more than 20% of allotted quota (job posts, CV downloads, featured jobs) has been used.
• Featured job listings that have already been published (active or expired).
• Subscriptions terminated due to violation of our Terms & Conditions.
• Subscriptions downgraded or cancelled mid-billing cycle (no pro-rated refund for unused time).
• Any promotional or discounted purchase (the discounted amount is non-refundable).
• Free trial periods that auto-converted to a paid subscription after the trial end date.

To request a refund, follow these steps:

1. Submit Request: Email sales@siddhiijobs.in with subject “Refund Request” and include your account email, transaction ID, plan name and reason.
2. Verification: Our team will review your request within 3-5 business days. We may request additional information or clarification.
3. Decision: You will receive an email with the approval, partial approval or rejection of your refund request, including the reason for the decision.
4. Processing: Approved refunds will be processed back to the original payment method within 7-10 business days.
5. Account Update: Upon refund approval, your subscription will be downgraded to the Free plan and any paid features will be deactivated immediately.

Refund processing timelines depend on your original payment method:

• Credit/Debit Cards: 7-10 business days for the amount to reflect in your account.
• UPI / Wallets: 3-5 business days.
• Net Banking: 5-7 business days.
• Bank Transfers: 7-10 business days.

Please note that while we initiate refunds promptly, the actual time for the amount to appear in your account depends on your bank or payment processor and is beyond our control. If you do not receive your refund within the stated timeframe, please contact your bank first, then reach out to us.

You may cancel your subscription at any time from your company dashboard or by emailing us. Cancellation prevents auto-renewal but does not entitle you to a refund for the current billing period.

• Cancellation Effective Date: Your subscription remains active until the end of the current paid billing period.
• Auto-renewal: All paid subscriptions auto-renew by default. You must cancel at least 24 hours before the renewal date to avoid being charged for the next period.
• After Cancellation: Your account will automatically revert to the Free plan at the end of the paid period. Your data (jobs, applications) will be retained but hidden from public view.

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or card issuer. Unauthorized or fraudulent chargebacks may result in:

• Immediate suspension of your account and access to paid features.
• Blacklisting from future subscription purchases on the Platform.
• Legal action to recover the disputed amount and associated costs.

If you have a genuine dispute, we will work with you in good faith to resolve the matter within 7 business days of receiving your complaint.

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. For significant changes that adversely affect existing subscribers, we will provide at least 30 days' notice via email before the new policy takes effect.

Continued use of paid services after changes take effect constitutes acceptance of the updated Refund Policy.

For refund requests, billing questions or any clarification regarding this policy, please contact us:

• Email: sales@siddhiijobs.in
• Phone: +91 90168 44050
• Address: Samarth Bungalow 13th, Kalol, Gujarat - 382721, India
• Working Hours: Monday to Friday, 9:00 AM - 7:00 PM IST

When contacting us about a refund, please include your registered email address, transaction ID (if available) and a brief description of your request to help us assist you faster.